Acres Wildlife Rescue Hotline
The ACRES Wildlife Rescue Hotline operates 18 hours a day, 7 days a week
Whether it’s an injured bird, a trapped snake, or a displaced wild animal in urban areas, our hotline is the first point of contact. Calls are answered by trained staff who assess the situation and dispatch our rescue team when needed.
The purpose of the hotline is to ensure wild animals receive timely, humane help while also guiding members of the public on how to respond safely and compassionately to wildlife encounters.
Every call brings us closer to saving a life.
Steps to Follow When Calling the Rescue Hotline
FAQs
What kind of situations should I call the hotline for?
Call us if you see:
- Injured or trapped wild animals
- Wildlife in urban areas (e.g., homes, roads, drains)
- Wildlife affected by glue traps or netting
- Animals involved in accidents or suspected of being trafficked
Can I WhatsApp or text instead of calling?
No. For urgent response, please call directly. Text messages or WhatsApp may delay assistance.
Is there a charge for the rescue service?
No. ACRES provides wildlife rescue services free of charge. However, donations are welcome to support our work.
Can I bring the animal to ACRES myself?
If the animal is safe to handle and you have experience, call us first for advice before bringing it to our Wildlife Rescue Centre.
What if I’m unsure whether the animal really needs help?
Please call us no matter the situation. Our team will guide you on what to look for and whether a rescue is necessary.
Do you rescue domestic animals or pets?
No. We are focused on wild animals only. For domestic animals, please contact SPCA or AVS.
Do you respond to wildlife sightings in Malaysia or other countries?
Unfortunately, no. Our rescue services are limited to Singapore only.