Contact & FAQ

Have a question or want to get involved?
We’d love to hear from you.

Whether it’s about wildlife rescue, volunteering, partnerships, or general enquiries, our team is here to help.

Reach out and let’s work together for a kinder world for animals.

Wildlife Rescue & Crime Hotline

For wildlife in distress or to report crimes against wild animals.

ACRES Wildlife Rescue Centre (AWRC)
  • 91 Jalan Lekar, Singapore 698917
  • +65 6892 9821
  • Monday to Friday, 9.30am – 5.00pm

Our office is located within the ACRES Wildlife Rescue Centre. If you’d like to visit, please drop us an email at info@acres.org.sg or call us at +65 6892 9821 to make an appointment.

🚫 e-Bikes are not allowed to be parked within our premises.

Send us a message

Contact Form
General Enquiries & Contact Emails

Wildlife crime, illegal pet trade & abuse reports:
crime@acres.org.sg

Corporate partnerships & sponsorships:
fundraising@acres.org.sg

Media enquiries (wildlife rescue-related):
kalai@acres.org.sg

Education programmes & talks:
education@acres.org.sg

Donation-related queries:
finance@acres.org.sg

Wildlife rescue & animal care volunteering:
wildliferescue@acres.org.sg

All other general enquiries:
info@acres.org.sg

FAQ

General

Does ACRES rescue pets or only wild animals?

ACRES focuses on wild animal rescue and advocacy. For pet-related concerns, please contact AVS (Animal & Veterinary Service) or relevant pet welfare organisations.

ACRES is located at 91 Jalan Lekar, Singapore 698917. The nearest MRT station is Choa Chu Kang (NS4), followed by a bus ride (e.g., Bus 172) and a short walk.

For detailed directions, please refer to View Map or use Google Maps for the most convenient route.

Yes, but visits are strictly by appointment only. We host educational tours, workshops, and open house events from time to time.

Please check our website or social media for upcoming opportunities or contact us to arrange a visit.

Email education@acres.org.sg for bookings and programme details.

For media-related matters, email info@acres.org.sg

Getting Involved

How can I support ACRES?

There are many ways to help—donate, volunteer, purchase merchandise, attend our events, or spread awareness.

Every action makes a difference for the animals we protect. See our volunteer page for more info

We welcome volunteers to help with animal care, outreach, events, and more!

Visit our Volunteer page to learn more about current opportunities and how to sign up.

Yes, we offer student volunteering and project opportunities, especially during school holidays.

Please check our Take Action page or contact us at info@acres.org.sg

Yes! We welcome passionate individuals keen to learn and contribute. Please email info@acres.org.sg for internship enquiries.

Donations

Are donations to ACRES tax-deductible?

Yes, donations of $10 and above are eligible for 250% tax deduction in Singapore. Please provide your full name and NRIC/FIN/UEN to receive your tax deduction receipt.

You can donate via our website or contact fundraising@acres.org.sg for bank transfers or other methods. Every contribution helps. See our Donate page for more information.

Yes, we do. Visit our Donate page to see what we currently need, or email wildliferescue@acres.org.sg.

We welcome corporate partnerships! Please contact fundraising@acres.org.sg to explore collaboration opportunities.

Wildlife Rescue

What should I do if I see an injured or distressed wild animal?

Please call our 18-hour Wildlife Rescue Hotline. Our team will assess the situation and dispatch help if needed. Avoid handling wild animals unless advised. Click here to learn more.

Please call our 18-hour ACRES Wildlife Rescue Hotline. Do not attempt to handle the animal unless advised.

 Our rescue hotline operates from 7.00am to 1.00am (18 hours) for wildlife emergencies.